Return & Refund Policy

At Pakelite, we strive to ensure our customers are 100% satisfied with their purchases. If you are not completely happy with your order, we are here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging

• Accompanied by a receipt or proof of purchase

To initiate a return, please contact our support team at [your support email] with your order details. Once your return is approved, we will provide you with instructions on how to send your item back.

Free Returns: We offer free return shipping, so you won’t be charged for return shipping fees.

Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and automatically applied to your original payment method.

Non-Refundable Items:

• Items marked as final sale

• Gift cards

• Personalized or customized products

If you haven’t received a refund within the stated time, please check with your bank or credit card provider, as processing times may vary.

Exchanges

If you received a defective or damaged item, we will happily exchange it at no extra cost. Please contact us within 7 days of delivery to request an exchange.

Order Cancellations

You may cancel your order within 12 hours of purchase for a full refund. Once your order is processed and shipped, cancellations will not be possible.

Contact Us

If you have any questions regarding our Return & Refund Policy, feel free to reach out to us at [your support email]. We are here to assist you!